Effective Date: November 4, 2026

West Orlando Custom Build (“WOCB,” “we,” “us,” or “our”) takes the privacy of your personal information seriously. We will not sell, trade, or rent your personally identifiable information. This Privacy Policy explains what information we collect when you visit wocb.net (the “Website”), contact us, or use our computer repair, IT, and managed services, how we use that information, and the choices you have.

By using our Website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website. We may update this policy from time to time, and any changes will be posted on this page.

Information We Collect

We only collect the information we need to provide the services you request.

Information you provide to us

• Name
• Email address
• Phone number, including mobile number
• Business name and address (for on-site and business clients)
• Details about your computer, device, network, or service request
• Repair ticket information, such as your ticket number and last name

Information collected automatically

When you visit the Website, we may collect non-identifying information such as your IP address, browser type, device type, pages visited, and time spent on the site. This helps us understand how the Website is used and improve it.

How We Use Your Information

• Respond to your questions and requests for service
• Provide estimates, perform repairs, and deliver IT and managed services
• Send repair status updates, pickup notices, appointment reminders, and support messages
• Look up and manage your repair tickets
• Improve our Website and services
• Meet legal, tax, and accounting obligations

Your Devices and Data

When you bring a device to us for repair or give us remote access to a computer or network, our technicians may come into incidental contact with files stored on it. We access only what is needed to diagnose and complete the service you requested. We do not sell, share, or use your personal files for any other purpose. We recommend backing up important data before any repair.

Text Messaging (SMS) Privacy

If you provide your mobile phone number and agree to receive text messages from West Orlando Custom Build, we use your number to send messages related to your service, such as repair status updates, pickup notices, appointment reminders, estimates, and customer support.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent are not shared with any third parties.
• Your mobile number may be shared only with the service providers that deliver our text messages (such as our phone and messaging provider), and only so those messages can be sent.

Consent to receive text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. For full program details, see our Terms & Conditions.

How We Share Information

We do not sell or rent your personal information. We share it only:

• With service providers that help us run our business, such as our phone and messaging provider, website hosting, and payment processing, and only as needed for them to perform those services
• When required by law, or to protect the rights, property, or safety of WOCB, our customers, or others

Cookies and Analytics

Like most websites, we use cookies to improve your experience and understand website traffic. We use Google Analytics to see how visitors use the Website, and Google reCAPTCHA to protect our forms from spam. These services may collect information as described in the Google Privacy Policy. You can turn off cookies in your browser settings at any time.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmitting or storing data is completely secure, but we work to protect your information and limit access to the people who need it to serve you.

Third-Party Links

Our Website may link to other websites. Those sites have their own privacy policies, and we are not responsible for their content or practices.

Children’s Privacy

We do not knowingly collect personal information from children under 13. Our Website and services are not directed to children.

Your Choices

• Text messages: Reply STOP to any message to stop receiving texts.
• Email: Use the unsubscribe link in any marketing email, or contact us directly.
• Access or correction: Contact us to review, update, or request deletion of the personal information we hold about you, subject to any records we are required to keep.

Changes to This Policy

We may update this Privacy Policy as our Website and services change. Updates will be posted on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

West Orlando Custom Build
22 E Story Rd, Winter Garden, FL 34787
Phone: (407) 656-3202
Email: info@wocb.net