Call Us Today

Terms & Conditions

Home

Effective Date: November 4, 2026

Company: West Orlando Custom Build (“WOCB,” “we,” “us,” or “our”)
Contact: 22 E Story Rd, Winter Garden, FL 34787 | (407) 656-3202 | info@wocb.net

1) Acceptance of Terms

By accessing our website, submitting a form, requesting a quote, dropping off a device, booking a service, or communicating with us by phone, email, or text message, you agree to these Terms & Conditions.

2) Services

West Orlando Custom Build provides computer and IT services for homes and businesses, including:

  • Computer repair and upgrades
  • Custom computer builds and computer sales
  • Software installation
  • Network configuration
  • Computer protection and security
  • Email services and security
  • Small business managed IT services (MSP)
  • On-site and remote support

Estimates, repair timelines, and service availability may change based on diagnosis, parts availability, and other factors. We will contact you for approval before performing repairs.

3) Your Responsibilities

You agree to:

  • Provide accurate and truthful contact information
  • Back up important data before services are performed whenever possible
  • Use our website and communication channels lawfully
  • Not attempt to access restricted areas of our website or interfere with our systems
  • Not send harmful, abusive, or malicious content

4) Calls, Recording, and Electronic Communications

By contacting us or submitting your information, you agree to receive communications from us by phone, email, and, if you opt in, SMS/MMS text message. These communications may include repair status updates, estimates, appointment scheduling, and customer support.

Calls may be recorded for quality assurance and training where permitted by law.

SMS / Text Messaging Terms

A) Program Name
West Orlando Custom Build Text Notifications

B) Program Description
By opting in, you agree to receive SMS/MMS text messages from West Orlando Custom Build about:

  • Repair status updates and device ready-for-pickup notices
  • Appointment reminders and scheduling for on-site or remote service
  • Estimates and repair approval requests
  • Customer support conversations
  • Promotional offers, only if you separately opt in to receive them

C) How to Opt In
You may opt in by providing your mobile number and agreeing to receive text messages when you contact us through our website, when you check in a device or request service, or by texting us directly. Consent to receive text messages is not a condition of purchase.

D) Message Frequency
Message frequency varies based on your service and interactions with us.

E) Costs
Message and data rates may apply. Check with your mobile carrier for details.

F) Opt Out
You can cancel text messages at any time. Reply STOP to any message, and you will receive one final message confirming you have been unsubscribed. After that, you will no longer receive text messages from us unless you opt in again.

G) Help
Reply HELP to any message for assistance, or contact us:

H) Carriers
Mobile carriers are not liable for delayed or undelivered messages.

I) Eligibility
You must be at least 18 years old, or have permission from a parent or guardian, to opt in to text messages.

J) Privacy
Your use of our text messaging program is also governed by our Privacy Policy. We do not share or sell your mobile information to third parties or affiliates for marketing or promotional purposes.

5) Limitation of Liability

To the fullest extent permitted by law, West Orlando Custom Build is not liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website
  • Communication delays or failures
  • Loss of data, including data stored on devices left with us for service
  • Changes to service scheduling or availability

6) Changes to These Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page with a new effective date. Continued use of our website or services means you accept the updated terms.

7) Governing Law

These Terms & Conditions are governed by the laws of the State of Florida. Any disputes will be handled in Orange County, Florida, unless otherwise required by law.